Going the extra mile
I just wanted to thank you again for going the extra mile for me in achieving a sale of my Mother’s cottage today at auction .
From start to finish your customer service and care was first rate. Despite you having less than 24 hours notice to get details of the property into the brochure you still ( kindly) waited for the rain to stop before taking the photographs, in order to do the property justice . Your regular update calls (sometimes in the evenings) were much appreciated and your advice was consistently spot on. Unusually, you did not pass us around either and always answered your phone personally when I called you.
Please pass on our grateful thanks to all involved, as I appreciate that it will probably have been a team effort behind the scenes – albeit a well orchestrated and seamless one . Mum is very happy with the outcome and glad she took your prudent advice .
Annette Collen, vendor, Oct 2020
Selling my building plot
I would just like to thank Auction House, and particularly Jenny Austin for all the help and support I have received is selling my building plot at auction.
Jenny is great to work with and we had fun showing lots of viewers (over 40) around the plot. She helped in an unbiased way, answering the many questions, not only from myself but from the buyers too.
I had never sold a property at auction before, and Jenny was extremely helpful by recommending an exultant solicitor who prepared the auction pack for me. I thank her for all her hard work.
CW, Culford February 2021
Online Auction Success
I want to thank you for your freely given advice, your endless patience and your professionalism.
If the circumstances arise, I will not hesitate to use Auction House again.
Mr J Knights - Vendor
Partner Agent Relationship
We are delighted to have been associated with Auction House for in excess of 12 years and during this period this arrangement has become not only an important part of the business, it provides our clients with an alternative and further service together with an additional income stream
Your business model is excellent as is the advertising scope, catalogues, auction venue and service.
Your colleagues without exception are professional, knowledgeable, helpful and polite.
Martin Smith Partnership, Norfolk
Friendly and efficient
It was an absolute pleasure dealing with the Auction House team. Everyone is very friendly and efficient and the process of purchasing a property was a breeze! I will certainly be happy to buy through Auction House again in the future.
DB from Hong Kong
Ecstatic Purchaser
I was really impressed with the service we received by the team at the Auction House. They were incredibly knowledgeable about the market and honoured our wishes as the buyers and also the wishes of the vendors; a hard balance to often strike. For us, the property we bought was a once in a lifetime purchase, which we fell in love with. Their guidance enabled us to secure it not just at the right price but also as a hassle-free experience
C Brown
Professional service
Whilst the Reserve was not quite met on the actual day, Jenny Austin went above and beyond to follow up every outstanding lead, eventually securing a sale, prior to the next Auction.
A very professional service, which I have already recommended to a colleague. Many thanks.
Richard P
Professionalism and patience
We would like to thank you for all your hard work in bringing our property to auction, and for achieving such a great price for us; we are sure that we would never have got this had we sold our shop through an estate agent.
Your professionalism and patience in answering all our enquiries was very much appreciated, and you should be commended for making the whole process stress free, which is something we have never experienced before when selling a property!
We would be grateful if you could pass on our thanks to the whole of the Auction House team, and it goes without saying that we would recommend your company to any of our friends and family who are thinking of selling or buying a property by auction.
J & S, Diss March 2022
Fully focused
Certainly more than happy with the service provided by Jenny and the Auction House team.
Throughout Jenny was fully focused on my needs, understood them and communicated with me at all stages of the process on a regular basis using her knowledge of all situations and scenarios, to achieve a successful outcome for everyone.
Jenny has sold 2 properties for me now in these difficult times with full professionalism of which I am very grateful.
Lee Bellis - March 2021
First Time Buyer
First time buyer at your auction yesterday and Mark (Willett) helped the whole way, it was nerve wracking but an incredible experience. Thank you for making it easy
Buyer, July 2021